FAQs
Where do you provide cleaning services?
We offer cleaning services inColchester, Essex, Ipswich, and London, covering residential and commercial spaces. If you’re unsure whether we serve your area, contact us for confirmation.
Are your cleaning products safe for children and pets?
Yes! We useeco-friendly, non-toxic cleaning products that are safe for children, pets, and allergy-sensitive individuals while ensuring a deep and effective clean.
Do I need to be home or on-site during the cleaning?
Not at all! Many of our clients provide access to their property in advance. Our professional cleaners arefully vetted, insured, and trustworthy, so you can have peace of mind.
How do I book a cleaning service?
You can book a cleaning session by:
- Calling us at 01245790828 and 0723141806
- Messaging us on WhatsApp
Filling out our online booking form on our Contact Us page
Can I schedule a last-minute or same-day cleaning?
We try our best to accommodate last-minute cleaning requests, but availability depends on our schedule. Contact us as soon as possible to check for openings.
Do you offer cleaning services on weekends and holidays?
Yes! We provide weekend and holiday cleaning services to fit your schedule. However, bookings for these days should be made in advance.
How do I pay for my cleaning service?
We accept payments via bank transfer, credit/debit cards, and mobile payment options. Full payment details will be provided upon booking confirmation.
What happens if I need to reschedule or cancel my booking?
We understand that plans change! Just give us at least 24 hours’ notice to reschedule or cancel without any penalties. Last-minute cancellations may incur a fee.
Are your cleaners insured and background-checked?
Absolutely! Our cleaners undergo thorough background checks and professional training, and we’re fully insured, ensuring you receive reliable and high-quality service.
Can I request the same cleaner for every visit?
Yes! If you prefer a specific cleaner and they are available, we will arrange for them to handle your regular cleaning sessions.
Do you offer discounts for regular or long-term cleaning contracts?
Yes, we offer special discounts for customers who book weekly, biweekly, or monthly cleaning services. Contact us to learn more about our package deals.
Do I need to provide cleaning supplies and equipment?
No, we bring our own professional-grade cleaning supplies and equipment. However, if you have specific product preferences, let us know, and we’ll accommodate your request.
Do you offer move-in cleaning services?
Yes! Our move-in cleaning service ensures that your new home is spotless and sanitized before you settle in.
What is your refund policy?
If you are not satisfied with our service, please contact us within24 hours so we can resolve the issue. We aim for 100% customer satisfaction and will work to make things right.
How do I contact customer support?
You can reach our customer support team by:
Calling 01245790828 and 0723141806
Messaging us on WhatsApp
Emailing: info@zeragocleaning.co.uk