Our Terms & Privacy Policy

Trust, Transparency and Peace of Mind

At Zerago Cleaning Services, your trust matters to us.
Our Terms & Privacy Policy clearly outline how we deliver our services, manage bookings, protect your data, and uphold your rights.
We believe in being transparent and professional at every step, so you always know where you stand with us.

Terms & Policies
Privacy Policy

Zerago Cleaning Services – Terms & Policies

Last updated: 14 July 2025

Zerago Cleaning Services (“we”, “us”, “our”) is committed to providing professional, reliable, and high-quality cleaning services to all our clients. This page outlines the terms under which we deliver our services and how we handle bookings, payments, and client interactions.

1. Services We Provide

Zerago Cleaning Services offers a range of cleaning solutions, including:

One-off deep cleaning
End of tenancy cleaning
Move-in/move-out cleaning
Regular domestic and commercial cleaning packages

Important:
For all regular cleaning packages, we require an initial deep cleaning session. Once onboarded, regular clients will be assigned a dedicated cleaner, with a backup cleaner available when needed.

2. Quotes and Pricing

All quotes provided are fixed-rate based on information shared during booking.
Quotes can be provided via phone, WhatsApp, or through our website.
Note: If upon arrival the property size, condition, or requirements differ substantially from what was described, we reserve the right to adjust the price prior to commencing service.

3. Booking & Payment Terms

A 30% deposit is required to confirm all bookings.
The balance must be paid immediately after the cleaning is completed, while our team is still on-site.
Payments can be made via bank transfer, debit/credit card, or other approved methods.

4. Cancellations & Rescheduling

We require a minimum of 48 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 48 hours’ notice will incur a 50% cancellation fee.
If our team is unable to access the property at the scheduled time, a full-service charge will apply.

5. Quality Assurance & Rework

We operate a 48-hour rework policy. If you’re unsatisfied with the service, report it within 48 hours of the appointment.
If your concern meets the criteria, we will schedule a re-clean at no additional cost.
Rework requests made after 48 hours may not be eligible.

6. Cleaning Supplies & Equipment

We provide all necessary cleaning products and tools.
If a client prefers we use their cleaning products, this must be stated before the service, and it will be done at the client’s risk.

7. Access & Property Security

Clients must provide safe and timely access to the premises.
Entry instructions (e.g. keys, codes, or on-site personnel) must be confirmed before the scheduled visit.
Zerago is not liable for any delays or failure to access the premises due to incomplete or incorrect access details.

8. Staff Interaction & Communication

Clients must not contact or book Zerago staff directly.
Any attempt to solicit or hire a Zerago cleaner independently without written permission will be considered a breach of agreement and may lead to termination of services and legal proceedings.

9. Insurance & Liability

Zerago Cleaning Services is fully insured for public liability and accidental damage.
We are not liable for:
- Pre-existing damages or fragile items
- Faulty fixtures or fittings
- Items not securely fastened (e.g. shelves, curtain rails, handles)

10. Health & Safety

We maintain strict health and safety standards across all services.
We reserve the right to decline or suspend service in the presence of:
- Biohazardous materials
- Pest infestations
- Unsafe, hoarded, or structurally compromised environments

11. Feedback and Client Communication

We value your feedback. For any issues or concerns, please contact us within 48 hours of service completion so we can resolve matters quickly and professionally.

Contact Us

For any queries, changes, feedback, or complaints, you can reach us through:

Email: info@zeragocleaning.co.uk
Website: www.zeragocleaning.co.uk

Zerago Cleaning Services – Privacy Policy

Last updated: 14 July 2025

At Zerago Cleaning Services (“Zerago”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or interact with our website.

1. What Information We Collect

We collect and process the following categories of personal data:

a. Information You Provide to Us:

Full name
Phone number
Email address
Service address (property location)
Booking and service preferences
Payment and billing details (via third-party processor)

b. Automatically Collected Information:

IP address and device type when you browse our website
Cookies and usage data (for analytics and site performance)

2. How We Use Your Information

We use the data we collect to:

Process bookings and deliver cleaning services
Communicate with you about your appointments or service updates
Handle payments, deposits, and refunds
Respond to your enquiries or complaints
Send service-related reminders and follow-ups
Improve our services and website performance
Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

3. Legal Bases for Processing

We only process your data when:

It is necessary for the performance of a contract (e.g. service booking)
You have given us clear consent (e.g. marketing opt-in)
It is required for our legitimate interests (e.g. service improvement)
It is necessary for compliance with a legal obligation

4. Data Retention

We retain your personal data for as long as it is necessary to:

Provide services to you
Maintain records for legal, tax, or accounting purposes
Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymised.

5. How We Share Your Information

We may share your personal data with:

Trusted staff and subcontractors to fulfil cleaning appointments
Service providers (e.g. payment processors, scheduling tools) under confidentiality obligations
Regulatory authorities if required by law or to protect our legal interests

We ensure all third-party partners follow strict data protection standards.

6. Your Rights

You have the following rights regarding your personal data:

Access – Request a copy of your personal data
Correction – Request to update or fix inaccurate data
Deletion – Request deletion of your data (where applicable)
Objection – Object to processing for direct marketing or legitimate interest
Withdraw Consent – Where processing is based on consent, you may withdraw it at any time
Lodge a Complaint – Contact the Information Commissioner’s Office (ICO) if you believe your rights are violated

To exercise any of these rights, please contact us at info@zeragocleaning.co.uk

7. Cookies and Tracking

Our website uses cookies to:

Improve your browsing experience
Analyse site traffic
Remember your preferences

You can control cookie preferences via your browser settings. For more details, refer to our [Cookie Policy] (coming soon).

8. Data Security

We implement technical and organisational measures to:

Prevent unauthorised access to your data
Protect against data loss, misuse, or alteration
Ensure only authorised personnel handle personal information

All staff are trained on data protection, and our systems are monitored for security compliance.

9. International Transfers

We do not store or transfer your personal data outside of the United Kingdom. If this changes in future, we will update this policy accordingly and ensure compliance with international data transfer laws.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. When changes are made, we will revise the “last updated” date above. If changes are significant, we will notify you directly or via our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or how your data is handled, please contact: